call 02 4987 2040

For Workwear & Uniforms

Shipping & Returns

SHIPPING

Local Deliveries

We will advice customers when their products are ready to be picked up, products can be picked up from our shop.

Where decorations are to be added, customers must allow up to 8 working days for the decoration to be applied after approval of the decoration.

Items will be delivered by Australia Post or Fastway couriers, where an order is delivered to one delivery point, delivery is free of charge for orders exceeding $100 (incl gst), a charge of $10.00 (incl gst) applied for orders less than $100.00.

 

National Deliveries

Products not requiring any decoration will be despatched within 3 working days of the receipt of the order, an email will be sent when the items are dispatched. On any occasion when this timing is not met, the customer will be informed by email of the expected dispatch date.

Where decorations are to be added, customers must allow up to 8 working days for the decoration to be applied after approval of the decoration.

Items will be delivered by Australia Post or Fastway couriers, where an order is delivered to one delivery point, delivery is free of charge for orders exceeding $100 (incl gst), a charge of $10.00 (incl gst) applied for orders less than $100.00.

 

RETURNS & REPLACEMENTS

Any return request must be received in writing within 4 weeks of receiving goods, the following details must be included in the request:-

  • Order Number
  • Invoice Number
  • Items to be returned
  • Reason for return

 Our policy is as below:-

Situation

Decorations

Applied

Policy

Items supplied as per the order and subsequent written instructions (email, fax or letter). 

Yes

Cannot be returned.

Items supplied as per the order and subsequent written instructions (email, fax or letter). 

No

May accept returns if customer wants to swap sizes, a restocking fee will apply of 10%, all freight to be paid by the purchaser.

The incorrect style, size or colour was supplied.

Either

Steps will be taken to ensure the customer is supplied with the agreed to items at no extra cost.

Goods received have manufacturing faults.

Either

Steps will be taken to ensure the customer is supplied with the agreed to items at no extra cost.

 

Returns are to be delivered to our premises addressed to;

Attn: Returns
WorkwearXtra - Workwear & Uniforms
58 Rees James Rd
Raymond Terrace
NSW           2324



HOW do I return my items?
All returns must be sent by Australia Post.  Express Postage satchels are preferable, as they offer a track and trace feature.  It is the customer’s responsibility to ensure that any returned goods do actually arrive back into our store.

Packaging of Returned Items
All Incorrect Size returns must be returned in the original condition that they were shipped, with all packaging, tickets and tags still present.  Failure to do this will result in a credit being refused.  All Faulty Good returns should be returned with as much of the original packaging as possible.

Credit for returns
Any applicable credits to the customer for an approved return will be done by either a direct deposit, credit card refund or via paypal.